Privacy Policy

CHAINRENT PRIVACY POLICY

1. ChainRent (hereinafter referred to as “ChainRent”, “we”, “us” or “our”) operates a platform and community marketplace that helps people form offline experiences and relationships directly with one another, where they can create, list, discover and book unique items around the world, whether through our website or our mobile applications (“Platform”).

2. This Privacy Policy is intended to inform you about how we treat Personal Information that we process about you. If you do not agree to any part of this Privacy Policy, then we cannot provide the Platform or Services to you, and you should stop accessing the Platform and deactivate your ChainRent Account. You can find out more about how to deactivate your ChainRent Account at the ChainRent help center. 

     DEFINITIONS

1. Where the definition of a term does not appear in this Privacy Policy (such as “Listing”, “Item”, “Content,” “Services” etc.), it shall be given its definition as outlined in our our Terms of Service.

2. “Affiliates” means companies related by common ownership or control. They can be financial and non-financial companies.

3. “Aggregated Information” means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.

4. “Data Controller” means ChainRent, the company responsible for the use and processing of Personal Information.

5. “Third Parties” means companies or persons not related by common ownership or control (i.e. non-affiliates) or other unrelated individuals. Third Parties can be financial and non-financial companies, or persons other than you and ChainRent.

6. “Personal Information” means information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.

WHAT TYPES OF INFORMATION DOES CHAINRENT GATHER ABOUT ITS USERS?

      Information that you give us

1. We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Platform and Services. Examples include when you:

   • fill in any form on the Platform, such as when you register or update the details of your user account, or when you supply ID and other verification information;

   • access or use the Platform, such as to search for or post Items, make or accept bookings, pay for Items, book or pay for any associated services that may be available (such as but not limited to cleaning), post comments or reviews, or communicate with other users.

   • Link your account on a Third-Party site (e.g. Facebook) to your ChainRent Account, in which case we will obtain the Personal Information that you have provided to the Third-Party site, to the extent allowed by your settings with the Third-Party site and authorized by you.

   • communicate with ChainRent.
   • share information with another Member.

       Information we get from your use of our Platform

1. We also receive, store and process information, possibly including Personal Information, when you access or use our Platform and Services, including but not limited to:

• ​Mobile Data

  • When you use certain features of the Platform, in particular our mobile applications we may receive, store and process different types of information about your location, including general information (e.g. IP address, zip code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.

• Contact Information

  • Please refer to the Third Party’s privacy policy to find out more about its data practices, such as what data is collected about you and how the Third Party uses such data.

  • As a result of this, you may send to the Third-Party the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the Third-Party, then the Third Party may not know your identity. If you are logged into your account with the Third Party, then the Third Party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the Third Party.

  • Our Platform may use social plugins which are provided and operated by Third-Parties, such as Facebook’s Like Button.

  • Third-Party social plugins

  • We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behavior on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform. We may also, either directly or through Third-Parties we engage to provide services to us, track your behavior on our own Platform to market and advertise our services to you on the Platform and Third-Party websites. Third Parties may not collect information about users’ online activities on the Platform except as described in this policy

  • While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for ChainRent services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.

  • ChainRent uses cookies and other similar technologies, such as mobile application and other device identifiers, on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. As a result, when you access or use the Platform, you will provide or make available certain information to us and to our business partners.

  • Cookies and other Tracking Technologies

  • We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with ChainRent or logged in to your ChainRent Account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.

• Log Data

  • We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with ChainRent or logged in to your ChainRent Account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.

• Cookies and other Tracking Technologies

  • Please refer to the Third Party’s privacy policy to find out more about its data practices, such as what data is collected about you and how the Third Party uses such data.

  • As a result of this, you may send to the Third-Party the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the Third-Party, then the Third Party may not know your identity. If you are logged into your account with the Third Party, then the Third Party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the Third Party.

  • Our Platform may use social plugins which are provided and operated by Third-Parties, such as Facebook’s Like Button.

• Third-Party social plugins

  • We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behavior on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform. We may also, either directly or through Third-Parties we engage to provide services to us, track your behavior on our own Platform to market and advertise our services to you on the Platform and Third-Party websites. Third Parties may not collect information about users’ online activities on the Platform except as described in this policy

  • While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for ChainRent services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.

  • ChainRent uses cookies and other similar technologies, such as mobile application and other device identifiers, on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. As a result, when you access or use the Platform, you will provide or make available certain information to us and to our business partners.

HOW CHAINRENT USES AND PROCESSES THE INFORMATION THAT YOU PROVIDE OR MAKE AVAILABLE

1. We use, store and process information about you for the following general purposes

   • to enable you to access and use the Platform;

   • to enable you to communicate with other Members, including but not limited to by sending them messages or other information during the Booking process;

   • to operate, protect, improve and optimize the Platform, ChainRent’s business, and our users’ experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and to provide customer service;

   • to help create and maintain a trusted and safer environment on the Platform and Services, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms and policies, verifying the address of your listings, verifying any identifications provided by you (including by comparing the photo on that identification to another photo you provide to us), and conducting checks against databases and information sources (such as but not limited to public government databases) for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you;

   • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

   • to send you marketing, advertising, and promotional messages and other information that may be of interest to you, including information about ChainRent, our services, or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications in your settings (in the “Account” section) when you login to your ChainRent Account;

   • if a Renter has an employment or consulting relationship with a company or other organization that participates in the ChainRent Business Travel Program, and that Renter has linked their ChainRent Account to that organization, to administer the ChainRent Business Travel Program;

   • to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by ChainRent or our Third Party business partners; and

   • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with Third Parties

2. How ChainRent Uses and Processes User Communications

• We may, either directly or through Third-Parties we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, the Platform may scan and analyze messages and attachments to mask contact information and references to other websites. This helps to prevent fraudulent actors from asking Renters to send them money outside of the Platform, such as by bank transfer or other money transfer methods. We may also scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyze your communications for sending Third-Party marketing messages to you. We will also not sell these reviews or analyses of communications to Third Parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that ChainRent, in its sole discretion, may, either directly or through Third-Parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.

WHEN CHAINRENT DISCLOSES OR SHARES YOUR PERSONAL INFORMATION, AND TO WHOM

1. IMPORTANT: When you use the Platform, your data may be sent to the United States and possibly other countries in accordance with this Privacy Policy.

2. Your Personal Information may be transferred, stored, used, processed and disclosed as follows:

   • Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes or if you post content in a community forum or other features on the Platform that are visible to the general public.

   • Your public Listing page will always include some minimum information such as the city and neighborhood where the Item is located, your listing description, your calendar availability, your public profile photo, your responsiveness in replying to Renters’ queries, and any additional information you share with other Members. Your public Listing page may also include aggregated demand information (such as number of page views over a period of time). Parts of your public Listing page may be displayed in other parts of the Platform to other Members and/or Third Party platforms for marketing purposes. The Platform may also display the Item’s approximate geographic location on a map, such that a user can see the general area of the Item.

   • The Platform allows your public profile and public Listing pages to be included in search engines, in which case your public profile and public Listing pages will be indexed by search engines and may be published as search results. This option is enabled by default, and you may opt out of this feature by changing your settings on the Platform. If you change your settings or the information on your public profile or public Listing pages, Third-Party search engines may not update their databases quickly or at all. We do not control the practices of Third-Party search engines, and they may use caches containing outdated information, including any information indexed by the search engine before you change your settings or the information on your public profile or public Listing pages.

   • When you submit a request to book an Item, your full name, and the full name of any confirmed Renters staying with you, and other Personal Information you agree to pass through to the Owner(s) will become visible to the Owner(s) of any Listing you Book or request to Book. We may also disclose parts of your public profile; your public Wish List; other Member reviews of you; and any additional information you share with other Members. In addition, if you agree to be contacted by the Owner(s) by phone before your request to Book is accepted, and the Owner(s) decides to do so, ChainRent will call your phone number first, before connecting you with the Owner(s). We will not share your phone number unless there is a confirmed booking; if there is a confirmed booking, your phone number will become visible to the Owner(s)/Renter, who may call you directly.